You'll find lots of cloud web hosting companies on the market, yet many of them are resellers who have limited resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company by phone. The type of support that you'll have through this particular way of communication varies depending on the supplier - some provide expert telephone support, many others offer general and customer support only because some issues are more time-consuming and it is much easier to be resolved with a trouble ticket, particularly when the situation has to be escalated. However, it is good to know that you can get in touch with your website hosting supplier as there are numerous small-scale issues which can be managed effortlessly and in a timely manner with a call, not mentioning that you'll be able to get more info about the services before you become a client.

Phone Support in Cloud Web Hosting

Because we have live telephone support 14 hrs every day, you have the option to call us and speak with one of our customer support representatives to learn more about all of the cloud web hosting that we offer and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so you will be able to call the one closer to you - in the USA, Great Britain or Australia. In case you're already a customer, you'll be able to call about general and billing matters, and even about some technical matters. If the problem is strictly technical or it can take more time to investigate, you should employ our ticketing system, that will enable both you and our tech support team to monitor the information supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer include real-time phone support for fourteen hours every day. In case you are not sure which package will be appropriate for your sites, you would like to learn more about the plan's specs or you need any other info on our solutions, you're able to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our support agents will assist you. If you already have an account, you will be able to get in touch with us about general and sales issues, although we are often able to help with a variety of tech issues as well. For entirely tech difficulties you should take advantage of our in-built ticketing system where the conversation between you and our tech support team will be in one place, which is the better option if the issue can take more time to be resolved or it has to be escalated to our system administrators.