If your hosting supplier provides live chat support, you'll be able to talk to an agent live and learn useful info or get a problem resolved promptly. The main advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the world wide web, so that you won't pay any charges in case you are in a different country or state. In addition, it is a lot easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other side on the phone. The live chat is also a quicker way to contact the hosting supplier's support team compared to using a ticketing system. What's more, if some problem requires more time to be resolved, you are able to do something different while you wait for assistance on the live chat, which means that you won't waste time - something that is impossible in case you are on the telephone.

Live Chat Support in Cloud Web Hosting

Along with the telephone and ticket support, we supply live chat support too. You're able to contact us every day, including weekends and holidays, and we can give you more info about the cloud web hosting that we offer if you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for strictly tech issues you need to open a trouble ticket to the technical support team, as such issues will require more time to be resolved, you may still contact us on our live chat for some tech information. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so any time you have any kind of questions about our semi-dedicated packages, you're able to contact our customer support team at any time no matter if you've already acquired your account or not. In general, the chat service is intended for billing, pre-sales and basic questions and troubles, yet we will assist you with a lot of technical questions too. We can help you select the proper package for your sites if you don't have an account yet, we can respond to all of the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your PC or smartphone - all the aforementioned will be done quickly because our live chat service is accessible all day long, each and every day. Whenever you need assistance, you'll be able to talk with an agent and save time and effort.