There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you pick is a ticketing system. It is the least complicated communication medium for many reasons. In case no help desk team member is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy & paste extensive bits of information without the need to worry about printing errors, and in case a given issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the exact same place, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, which suggests that if you need to supply information or to follow instructions, you’ll have to use no less than two separate interfaces and this number can rise in case you would like to manage a number of domain names. Also, a lot of web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your files or configuring various settings. The ticketing system is being monitored 24/7 by our client support staff and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to obtain help. In stark contrast to some providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request information relating to any billing or technical problem. You can also read a number of educative articles, which will help you fix the most commonly experienced problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you would like to touch base with our help desk support team, you’ll be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll need to do with most web hosting companies out there. Our integrated ticketing system will enable you to submit a new ticket with ease and to search through older tickets using a clever search box. Plus, you will be able to take a look at the applicable knowledge base articles that our system will present you with on the basis of the category that you select for your new ticket. You can perform all of the abovementioned procedures without leaving your Control Panel at any time, which implies that if you chance upon any complication or have an inquiry, you can touch base with our technicians and resolve the problem at hand in no more than 60 minutes through a single support platform.