The availability of the customer and technical support that a cloud web hosting company provides can tell you a lot about the services they offer too. When you are allowed to use just e-mails and tickets, you have most likely found some reseller and not the actual website hosting supplier. When this is the case, you will probably have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for further assistance. If the provider provides you with various means of communication with quick response time available at any moment, they're most likely the top provider, not just a reseller. Which means that you will reap the benefits of prompt assistance and high quality support since they will have direct access to the servers where your account will be created. No matter what the trouble - technical or sales, it's generally better to be able to contact your hosting company directly through your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our cloud web hosting services come with 24/7 technical support plus various options for communication. In case you don't have an account yet, you can call us or take advantage of our live chat and consult with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up purchasing a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. In contrast to the majority of suppliers out there, we respond to all of the tickets within an hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how important it is to receive timely assistance, in particular when your site is not functioning properly for some reason. Our semi-dedicated packages feature 24/7 customer and tech support, so if anything happens, you'll be able to use several ways to contact us - telephone line with multiple local numbers worldwide, live chat, email messages and tickets. The first two methods are for pre-sales, billing and basic matters, so that in case you don't have an account yet, for instance, you'll be able to get additional info regarding our solutions, or we will assist you with less difficult tech issues. The other two options are for strictly tech problems or everything which is more time-consuming as it is much easier follow the conversation between you and our support crew. The guaranteed max reply time for them is merely one hour, the actual one - 15-20 minutes, so you won't have to wait for a whole day in order to get assistance like you may need to do with other service providers.

24/7 Customer Support in VPS Web Hosting

In case you acquire a virtual private server from us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the United States, the UK and Australia plus a live chat service. When you are a current customer and you need assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a support ticket from your billing account or you can send an email and we'll handle the issue and send you a reply within one hour. The answer time is guaranteed 24/7, which includes weekends and holidays, still for the vast majority of issues it takes a maximum of 30 mins to get assistance. The support service covers your VPS plus all the pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max reply time warranty, you will benefit from quick support when you purchase a dedicated server through our company. Our customer and technical support teams are online 24/7/365, therefore every time you open a support ticket from your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it at any time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the perfect option in case the matter involved needs more time to be solved or when it has to be given to our admins, since it's easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.