Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Guarantee

  • Our client help Dept is online day and night to handle all of your current service needs. Every single ticket you send out to us is going to be responded to within up to one hour. If your case requires assistance from one of our administrators, we will send the ticket to the person on shift and will notify you that the case is being resolved.

  • Top quality support service

  • Professional Technical Assist Service

  • Our client assist Department is going to be working for you round–the–clock to to handle all assistance inquiry tickets that you send. We offer tech help for all the packages that are pre–installed on your server. These include our custom developed Website Control Panel, the preferred OS plus the server admin panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Website Control Panel that comes at zero cost with your VPS offers you an inbuilt article base. You’ll find a number of descriptive how to content articles and an array of step–by–step video lessons that present all the common site managing responsibilities. You can use them by clicking on the Help or Video buttons in the right part of each Control Panel section.