Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Website Control Panel you’ll find a detailed Help section featuring multiple help articles and frequently asked questions. They are answered by our support team of seasoned technicians. Simply fill in your question and our clever software will offer you the most appropriate answer.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of how–to video tutorials that visually display how to solve a common problem associated with your cloud web hosting account. You can find the video tutorials in the Help Center.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 customer care service with a 1–hour ticket response guarantee. Our team of trained support engineers will be available to you to answer all the enquiries that you might possibly have. During off–peak times, a reply will be given within just twenty minutes.