Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We offer a 1–hour response warranty for each trouble ticket or email that you send to the tech support staff. We’ll swiftly answer all typical enquiries and forward right away the case to our admins if any additional assistance is needed. If you order our Optional Managed Services package, we’ll complete any of the included server management tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Class Help Desk Support Service

  • Our technical support team will be available to you 24–7–365 if you require help working with the Website Control Panel or with any of the applications that we have pre–installed for your convenience on the server. And if you require help tackling the standard admin tasks on your server, you can take a glance at our Optional Managed Services package, which includes backup hard disk drive space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Website Control Panel is installed by default for each Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the help articles have video versions which show all the operations that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.